Contact sales
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MyPay Support
Find help with your POS, Business Account or payments. Choose a topic for the next step.
POS & payment results
Check the payment status, the device connection and any message shown on screen. If the result is unclear, clarify the original attempt before starting another payment.
For IRIS activation, have your existing merchant and POS details ready.
Business Account access
Start at the official MyPay Business Account login. If access fails, note what happens and use the help centre for the next step.
Keep passwords and one-time codes private.
Card takings & settlement
An approved card payment is the checkout result. Your takings become Business Account funds after settlement under your agreed terms. Compare the payment and settlement records if something needs clarification.
Outgoing transfers
Check the transfer details and status in your Business Account. An outgoing record does not confirm receipt by the recipient. If a payment needs investigating, bring its details to Support.
The same starting details help with supplier and salary payment questions.
Something else? The MyPay help centre is your starting point.
Visit the help centreA few useful answers
A little context helps the team focus on the right payment or account.
First check the original result and payment record. If you still cannot tell what happened, ask Support to clarify that attempt before starting another payment.
Existing MyPay POS customers can start with the help centre. Have your merchant and terminal details ready. For a new POS setup, talk to the sales team.
Include the date, approximate time, amount, currency and reference, plus the result or message you can see. Use the official support route for account-specific information.